1: What is the email address to contact the billing department for billing related issues?
You can contact our billing department via sending an email at 'billing[at]msrack[dot]com'.

2: What are the methods of payment?

We use online and offline payment methods. Online payments, namely Bitcoin (via BTCPay) / PayPal and Indonesia Payment Gateway via virtual account Bank Mandiri, BRI, BNI, CIMB Niaga, Maybank, Permata Bank, etc. Offline payments can be made via cash, Bank BCA, GoPay, etc. Online payments will incur admin fees but are processed more quickly by the system. 

3: What payment terms are available to complete the payment?
There are 6 general terms available to complete the payment. Monthly, Quarterly, Semi-annually, Annually, Bi-annually and Triennially.

4: Is my Credit Card information safe with you?
We do not store your Credit Card information. We are using the services of PayPal, the authorized payment processors. Your Credit Card information will be totally secured.

5: Can I pay over the phone?
No, we do not accept payments over the phone.

6: How do I update my email and contact information?
You can change your admin email address and contact information by two ways. You can change it by login to your billing manager area OR you can also contact us to change it on behalf of you by providing new details to us via an email [[email protected]] from your existing admin email address.